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HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

Getting Started with HDE One (G Suite)

Thank you very much for choosing HDE One. The purpose of this article is to ensure you, our customer understand the general idea of how to get started with our services and ultimately facilitate a smooth and efficient setup process.

Getting Started with HDE One:

These are the steps for us and you to carry out in order to completely set up HDE One in your cloud environment starting from us receiving your purchase order until your end users start to utilise our services.

1. Subscribing HDE One. 
2. HDE One Setup Prerequisites (Approximate time : 1 day)
3. Building the HDE One Environment (Approximate time : 2-3 days)
4. Configuration Requirements Discussions (Approximate time : 2-3 days)
5. User Announcement (Approximate time : 2-3 days)
6. Setting Up HDE One (Approximate time : 1 day)
7. Service Deployment Notification (Approximate time : 1 day)

1. Subscribing HDE One

The first step to get started with HDE One is to either start subscribing to HDE One. 

To learn more about HDE One, please refer to : 

What is HDE One?

To inquire for subscription, please contact : hdeone-support@hde.co.jp

2. HDE One Setup Prerequisites (Approximate time :  1 day)

(i) Provide your Domain Information

In order for us to set up the service environment for you, we require you to provide us the Domain Information of your G Suite. To do so, please follow the instructions below :

Step 1 - First, log in to the "Admin console" as an administrator of your G Suite. After successfully logged in, in the "Home" interface, click on "MORE CONTROLS" and then click on "Domains" as shown as below:

Step 2 - In the "Domains" interface, click on "Add/remove domains".

Step 3 - Here you can see the full list of the domains for your G Suite environment. This is the information we require so please capture a screenshot just as below:

After the screenshot has been captured, please send it to your corresponding salesperson/consultant in charged.

3. Building the HDE One Environment (Approximate time :  1 weeks)

After getting the Domain information of your G Suite tenant, we will begin to build the HDE One tenant environment for you. 

During this process, if we have any issue in regards to the domain environment, we will contact you for more information.

4. Policy Requirements Discussions (Approximate time : 1 week)

Depending on the needs of your organisation, we can configure the system policy to satisfy the requirements accordingly. 

First, we would like you to understand what are the policy configurations our services are capable of providing.

(i) Best Practices of HDE Access Control Configurations

(ii) Best Practices of HDE Email Security Configurations

Then, we recommend to have a series of discussions done via Messaging or Video Conferencing tools (i.e : Google Hangouts Or Skype) between you and us to ensure that we are able to come up with the best configurations to satisfy your needs. 

5. User Announcement (Approximate time : 1 week)

There is a list of important information that is necessary to be communicated to the end users before your G Suite environment be installed with HDE One.

The list of important information is consists of :

(i) The URLs for all of the HDE One services.

What are the URLs for HDE One Services?

(ii) The Login Account Information (Username and Password).

The account information of the users shall be distributed to every single end user so that they can access as soon as HDE One is deployed.

(iii) The User Guides for each service.

HDE Access Control User Console Guide

HDE Secure Browser User Guide (Smartphone) & (PC)

HDE Email Security User Console Guide

HDE Online Storage User Console Guide

6. Setting Up HDE One (Approximate time : 1 day)

The setup processes can be done by referring to various Setup Guides for each and every service accordingly as listed below:

(i) HDE Access Control (Approximately 1 hour)
Setting Up HDE Access Control (G Suite)
(ii) HDE Secure Browser (Approximately 10 minutes for each device)
Setting up HDE Secure Browser (Smartphone)
Setting up HDE Secure Browser (PC)
(iii) HDE Email Security (Approximately 1 hour)
Setting Up HDE Email Security (G Suite)
(iv) HDE Mail Archive (Approximately 30 minutes)
Setting Up HDE Mail Archive (G Suite)
(v) HDE Online Storage (Approximately 30 minutes)
Setting Up HDE Online Storage (G Suite)

7. Service Deployment Notification (Approximate time : 1 day)

Once the services are successfully set up, the deployment of the services to your environment is considered complete. Then, our consultant will send a notification mail to notify you in regards to information such as below:

1) Contract Duration
2) Number of User Accounts
3) Contract Period
4) Service Deployment Date
5) Service Login Information
6) Contact Information

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