リニューアルのお知らせ

HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

What should I do when e-mails from Outside of the Organisation are unable to reach us?

For Google Apps.

For Office 365.

Question:

What should I do when e-mails from Outside of the Organisation are unable to reach us?

Answer:

There can be some reasons for the e-mails from outside of organization being unable to reach the destination.

1. E-mails are rejected due to anti-spam countermeasure.

Rejection of e-mails by anti-spam function can be avoided by register envelope from address/domain of the e-mail transmitted to white list of our service.

2. (Applicable to Google Apps) E-mails are rejected by Google Apps anti-spam function.

You should contact Google via your agent. Please contact us for any information such as deliver logs in that case.

3. E-mails have been unable to reach the destination due to the problem on the origin server.

Contact administrator of the origin server.

Please provide our support team “From address / to address/date & time” if the cause cannot be identified. 

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