リニューアルのお知らせ

HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

How to minimise the number of emails being filtered as spams?

For Google Apps.

Question:

After the installation of HDE One, it seems that the number of spam emails has increased.  Especially, inquiry e-mails that came through from Google Apps sites seem to be sorted as spam kinds. How to minimise the number of emails being filtered as spams?

Answer:

The decision logic on Google Apps side is unofficial.

So, please note that this is just for your information.

Workaround 1:

There are cases where you can avoid such kind of trouble by using the bypass settings in spam e-mail filtering service.

【Google Apps Administrator Help】

■Spam e-mail settings: add the approvable senders’ addresses into your approved sender list so as not to be mistakenly sorted into the spam folder.

https://support.google.com/a/answer/2368132?hl=en

Workaround 2:

Google Groups has its own unique “spam e-mail filtering function”.

It is probable that the posted messages were blocked by the function.

There are cases where you can avoid such kind of trouble by turning “off” the “spam e-mail filtering function settings” of the objective “Google Groups”

1.Go to [Google Apps dashboard] –--> [Group] tab--->[group] of outgoing e-mail error (undelivered e-mail)--->display the advanced settings (where e-mail blocked member list is shown)

2.Click on [access control settings]--> there appears the Admin console of Google Groups

3.Select [settings] in the left pane of the window --> [management menu] -->[Spam message]-->select “skip the management queue to post into group”--> save the settings

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