リニューアルのお知らせ

HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

What FQDN (URL) or IP address should be set for access permition when our company are using the Web proxy server and Web filtering software?

For Google Apps.

For Office 365.

Question:

Our company are using the Web proxy server and Web filtering software.

What FQDN(URL) or IP address should be set for access permition to use HDE One Service?
 

Answer:

1. FQDN (URL) designation

Each service needs the following FQDNs / Port Used to be set for access permission.
Please add the information for the services you are using onto your access permission/authorisation setting list.

*If you use the FQDN as a URL, please add "https://" in the front and "/*" at the end of the FQDN. 

Name of the Service Name FQDN Port Used
 HDE Email Security  mo.xxx.hdemail.jp (*1)  TCP/443
 HDE Access Control (SSO)
 Log-in Authentication
 ap.ssso.hdems.com
 static.ssso.hdems.com
 ssso-v2015-02.s3.amazonaws.com
 TCP/443

 HDE Access Control (SSO)
 Account Synchronization Module

 sync.ssso.hdems.com
 admin.ssso.hdems.com
 ap.ssso.hdems.com
 TCP/443
 HDE Mail Archive  console.hdems.com  TCP/443
 HDE Online Storage (*2)  *.hdedrive.com  TCP/443

 IP reverse lookup filtering on customer's environemnt

 *.amazonaws.com  TCP/443


(*1)
xxx
is the user identifier of yours.
URL

https://mo.xxx.hdemail.jp/?do_login

The red xxx part of the below URL for pending e-mail confirmation / authentication is the user identifier of yours.

(*2) For HDE Online Storage, the download server’s IP address dynamically changes, hence, setting with wildcard is required.

2. IP address designation

HDE One Services are provided on the dynamically changing IP address. Range specification of all the global IP addresses shown in the link destination list is required for access permission setting. 
Please note that the lists of the above link are subject to change without notice.

 

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