リニューアルのお知らせ

HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

HDE Email DLP Testing Procedures

The following cases will be concerning the default rules built-in to the HDE Email DLP system.

1. Messages sent to external domains will be suspended for 5 minutes.
2. Messages sent to 3 or more domains will be suspended for 15 minutes.
3. Messages sent to 10 or more domains will be deleted.

HDE Email DLP can be customized to add additional rules that are company-specific. For example, HDE Email DLP allows companies that wish to filter highly sensitive information and send requests to supervisor for approval of those sensitive E-mails.

M1. Are E-mails sent to external domain E-mail addresses suspended for five minutes before they are sent out?

“Yes”, they will be suspended for five minutes before they are sent.

Step 1 - Please send an E-mail to an external E-mail address outside the organization using your Office 365/Google Suite E-mail client.

Step 2 – Please login to your Email DLP Admin Console.

URL: https://mo.yourdomain.hdemail.jp/

 

Step 3 – Click on the “Temporary Suspension”

You will find the E-mail you have sent under the “Suspension Messages”.

If messages need to be sent immediately, users can click on the “Send” button; however, messages will be sent out in five minutes even if the user does not press the “Send” button.

M2. Are E-mails sent to 3 external domains suspended for 15 minutes before they are sent out?

“Yes”, they will be suspended for 15 minutes before they are sent out.

Step 1 – Please send an E-mail to three different external E-mail address outside the organization using your Office 365/Google Suite E-mail client.

Step 2 – Please login to your Email DLP Admin Console.

URL: https://mo.yourdomain.hdemail.jp/

Step 3 – Click on the “Temporary Suspension”

You will find the E-mail you have sent under the “Suspension Messages”.

If messages need to be sent immediately, users can click on the “Send” button; however, messages will be sent out in 15 minutes even if the user does not press the “Send” button.

M3. Are E-mails sent to 10 or more external domains deleted directly?

“Yes”, they will be directly deleted and not be sent out.

Step1 – Please send an E-mail to ten different external E-mail address outside the organization using your Office 365/Google Suite E-mail client.

Step 2 – Please login to your Email DLP Admin Console.

URL: https://mo.yourdomain.hdemail.jp/

Step 3 – Click on the “Temporary Suspension” -> “History”

You will find the messages you have sent out under the deleted items.

M4. When there are attachments sent with the E-mails, do the attachments automatically be password encrypted?

“Yes”, they will be password protected.

Step 1 – Please send an E-mail with an attachment to an external E-mail address outside the organization using your Office 365/Google Suite E-mail client.

Step 2 – Please login to your Email DLP Admin Console.

URL: https://mo.yourdomain.hdemail.jp/

 

Step 3 – Click on the “Temporary Suspension”

You will find the E-mail you have sent under the “Suspension Messages”.

Please click on the “Send” button.

Step 4 – You will receive an E-mail containing password that can be used to decrypt the attachment.

You can choose how you want to communicate the password with the recipient of the E-mail. The ideal method is to communicate the password with the recipient using a separate protocol to ensure that the information is highly secured.

M5. Can the recipients use a specific password to decrypt the attachment file?

“Yes”, they can.

Step 1 – Copy the password from the E-mail generated.


Step 2 – Decompress and decrypt the file using the password by:

First downloading the file.

Then paste the copied password into the password entry field to unzip the file.

M5. What type of information can HDE Email DLP filter?

HDE Email DLP uses Regular Express to filter all the information in the E-mail message. Sensitive information such as SSN, birthdays, telephone numbers and financial information such as credit card and bank account information can all be detected before they are sent out.

Information Type

Pattern

ID/SSN

AXXXXXXXXX
(i.e.: A123456789)

Telephone Number

09XX-XXXXXX、02XX-XXXXXX

(i.e.: 0912-345678、0912345678)

Birthday

19900717
1990/07/17

E-mail Address

example@example.com

Address

Street, Road, 
GA, 30033

Credit Card Number

1234-1234-1234-1234 (VISA、Master Card、JCB)
1234-123456-123 (Dinner's Club)
1234-123456-12345 (American Express)

Please click here to find out how to setup, Data Loss Prevention Settings

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