リニューアルのお知らせ

HDE One ヘルプセンター及び、HDE One サービスの最新稼働状況を
ご案内しております、ステータスダッシュボードをリニューアルいたしました。

大変恐れ入りますが、旧ステータスダッシュボードのリンク先をお気に入り等に
登録いただいているお客様は変更くださいますようお願いいたします。

[ヘルプセンター]
https://support.hdeone.com/hc/ja

[ステータスダッシュボード]
https://support.hdeone.com/hc/ja/articles/115007973667

なお、新ヘルプセンターではユーザー登録は不要でございます。
また、旧ヘルプセンターは 2017年9月にサイトを閉鎖させていただく予定です。

HDE Secure Browser Testing Procedures

S1. How can I install the HDE Secure Browser App successfully?

If you wish to know how to install HDE Secure Browser on smart devices, please refer to “Setting Up HDE Secure Browser (Smartphone) “.

S2. Can you download files or documents onto your devices through the “HDE Secure Browser”?

“No”, you cannot.

When you attempt to download files onto your smart devices/laptops, you will find you will not be able to successfully download files. This is to prevent potentially virus-infected files been downloaded onto users’ devices; this also prevents sensitive company information from been saved on to users’ local machine.

S3. Can you copy and paste the texts in the App?

“No”, you cannot.

If you browse websites using the HDE Secure Browser, you will find that you are unable to copy or paste any texts. This is to prevent unintentional or intentional leakage of sensitive information of the company.

S4. Will you be able to continue use the HDE Secure Browser App after the device has been deactivated?

“No”, the device will not be able to connect.

To deactivate your device, please login to your Access Control User Console, click on the “HDE Secure Browser settings” and delete the device authorization as shown below.

Click on “Yes”.

You will find the confirmed message.

You can attempt to use the App again, but you will find the App inaccessible. This feature allows users to disable the access rights of lost devices.

 

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